If you want to change or cancel your order, please email info@ankle-biters.com with your order details as soon as possible and we will try to help. However, there may be a chance that your order has already been dispatched, which in that case, means that we are unable to make anymore changes.

Unfortunately, at the moment we don't offer any gift wrapping service or the option to add a card to an order. But hopefully one day in the future!

Please note that for larger orders, the products in your order may be split into two (or more) fulfilments. 

We recommend checking the email with your tracking link to see if you receive any additional tracking information. If your item is indeed missing or MIA, please reach out to us at info@ankle-biters.com!

Please visit our Shipping Policy page for all the details you need regarding shipping times. If there are any queries not covered, please shoot us an email at info@ankle-biters.com

Please visit our Shipping Policy page for all the details you need regarding shipping. If there are any queries not covered, please shoot us an email at info@ankle-biters.com

We offer worldwide shipping, the online calculator will give you the correct quote for your country. We are always adding new countries, if the online calculator does not return with a quote please contact us and we will let you know how much it will cost. Unfortunately, we cannot ship to Cuba, Iran, North Korea, Libya, Balkans, Cote d’Ivoire, Congo, Iraq, Liberia, Sudan, Syria and Zimbabwe.

Yes, we do! :)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Before you return your item, be sure to email us at info@ankle-biters.com

To return your item please mail it to the address:

Parcel Locker 10175 94573

20 Coonanbarra Road

Wahroonga NSW 2076

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you still have not received your refund yet, please contact us at info@ankle-biters.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but can be exchanged.

Exchanges (if applicable)
If you are not happy with your purchase or it is the wrong size, we are very happy to exchange it for you. You will not be charged postage within Australia for the first exchange per purchase*. Just send us an email at info@ankle-biters.com and send your item to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*Free postage on exchanges is not available in conjunction with any free postage promotions.
You should consider using a trackable shipping service or purchasing shipping insurance for items which you are returning. We don’t guarantee that we will receive your returned item.